Part-Time Student Services Coordinator 

The Student Services Coordinator is a bilingual (English/Spanish) part-time employee who provides student enrollment, re-enrollment, assessment, and persistence support for Literacy Network’s Community English (CE) program. The Coordinator will also assist with data entry and other student services tasks as assigned.  

Literacy Network was voted into Madison’s Best Places to Work in Madison Magazine in 2017, 2020, and 2022. 100% of staff said they value our hybrid/flexible scheduling, and 94% love having great co-workers and working toward an important shared mission.   

Immediate Supervisor: Student Services Manager; collaboration with Director of ESL Group Instruction 
Hours: Part-time at 20 hours/week  

• Schedule: 

• • Flexible; to be determined by semester with the supervisor; will include two or more evening shifts/week 

• Hybrid/WFH options: Hybrid work-from-home/on-site as per employee handbook and depending on class support needs. Fridays are work-from-home for all scheduled staff.  

Pay: $19/hour base pay plus $1/hour bilingual differential; total hourly pay $20/hour. This position will accrue PTO at a prorated rate.  

Application deadline: March 31st, 2025. To apply, send a resume and cover letter to Director of ESL Group Instruction Bex Fabrizio – [email protected].  

Start date: Monday, April 14th, 2025  

Responsibilities:  

1. Community English (CE) Student Services Coordination 95%  

• Manage Community English new student referrals from partners, applying critical thinking throughout rolling enrollment to balance students’ needs with partners’ program goals 

• Complete the registration process for Zoom students by phone and in person as needed 

• Send reminder and persistence support calls, texts, and emails to CE students 

• Manage CE waitlists promptly according to ESL Group Class waitlist policies 

• Keep CE rosters organized and up-to-date and make note of class and program trends 

• Enter student data (program enrollments & exits, employment and achievement updates) in our Apricot database on a regular basis and in accordance with org-wide deadlines  

• Calculate and share weekly attendance data for CE partners as needed

• Complete end-of-semester forms with CE students who need extra support 

2. General Office Duties / Agency Representation 5% 

• Support colleagues in staffing the Literacy Network front desk and assisting learners in person and on the telephone as needed, including weekly shift on front desk  

• Participate in all-staff meetings and trainings as applicable  

• Engage in professional development opportunities as applicable and as schedule permits 

• Act as a representative of Literacy Network in the community, on behalf of our student population and in service to community members seeking information on our programs and your areas of expertise 

The ideal candidate is collaborative, kind, and passionate about helping others reach their goals. They are flexible and well-organized, and can work well in multicultural teams and with diverse constituencies. They are self-motivated, persistent, and remain balanced under pressure. The following skills and attributes are required:  

• Fluency in Spanish and English   

• Excellent interpersonal and intercultural communication skills; excellent oral and written communication skills  

• Ability to work on delegated tasks with minimal supervision  

• Excellent organizational skills  

• Word, Excel, Google Drive, and database entry skills   

• Experience working with adults from diverse backgrounds  

• Commitment to Literacy Network’s mission; interest, enthusiasm, and affinity for working with people and improving their lives   

• Bilingual/bicultural applicants and Literacy Network students strongly encouraged to apply!   

This position description offers guidelines for the employee, however in no way limits the scope of the position nor limits opportunities for expansion of the duties and responsibilities of the employee. 

Literacy Network offers a competitive salary and an attractive benefits package. Literacy Network is an Equal Opportunity Employer that strongly believes it benefits from the perspectives and talents of a racially and culturally diverse staff.